NBI

If you own a business, you know more than anyone how important customer service and satisfaction is. Our Secret Shopper Service is dedicated to making sure that your customer relationship team quality is up to par.

We visit your facility incognito and assess several things; The store cleanliness, employee attentiveness, knowledge, and helpfulness. We will take note of the overall feel of the location, the prices, and our experience on our visit. We then take this report to you, the client, to provide insight on what’s going on in your store when you are not there.

Secret shopping is great feedback, and saves stores millions by improving upon the customer service experience. Companies take this knowledge and reporting to help reward, motivate and train their employees more effectively. We report both positive and negative observations, ensuring that you get a well rounded view of the store. We can customize the report for items you are primarily concerned about.

Contact us for details.